買家常見問題及賣家回復(fù)

在跨境電商交易中，買家常常會(huì)提出各種問題，賣家需要及時(shí)、準(zhǔn)確地進(jìn)行回復(fù)。以下是一些常見問題及對應(yīng)的回復(fù)示例：

一、買家詢問物品細(xì)節(jié)的問題

1. 關(guān)于尺寸

2025年，一位美國買家詢問賣家自己平時(shí)穿US 8碼的連衣裙，應(yīng)該從賣家這里買哪一個(gè)尺碼。賣家回復(fù)M號(hào)比較適合，并表示如果買家有其他問題可以隨時(shí)聯(lián)系。

問題：Hello，seller, I wear US size 8, could you give me some advice on which size I should buy from you?

回答：Hello, dear customer, size M of this dress will fit you pretty well. Please feel free to contact us if you have any other questions. Thanks!

2. 關(guān)于合并運(yùn)費(fèi)

當(dāng)買家一次性購買多件商品時(shí)，可能會(huì)向賣家提出合并運(yùn)費(fèi)的要求。賣家可以通過修改并發(fā)送電子發(fā)票（invoice）的形式，對買家購買的多件商品只收取一次運(yùn)費(fèi)。在電子發(fā)票發(fā)送成功后，及時(shí)告知買家運(yùn)費(fèi)已合并，讓買家直接通過電子發(fā)票進(jìn)行支付。

據(jù)最新新聞報(bào)道，越來越多的電商平臺(tái)開始優(yōu)化運(yùn)費(fèi)計(jì)算和合并的功能，以提升消費(fèi)者的購物體驗(yàn)。

問題：Hello, seller, can the shipping fee be paid together as I’ve bought several items from you? Please. send me just in one package, thanks!

回答：Hello, dear customer, thanks for your business! We have combined the shipping already and only charge you the shipping fee once. You can check the invoice I’ve just sent to you and please. make the payment through the invoice directly. Please feel free to contact us if you have any other questions. Thanks!

二、關(guān)稅問題

買家詢問如果購買商品并運(yùn)送到美國路易斯安那州，是否需要注意任何進(jìn)口稅或海關(guān)費(fèi)用。賣家回復(fù)根據(jù)過去的經(jīng)驗(yàn)，對于類似的小物件或低成本物品，在買家方面通常不會(huì)涉及任何額外費(fèi)用。但在某些個(gè)別情況下，買家可能需要在進(jìn)口國承擔(dān)一些進(jìn)口稅或海關(guān)費(fèi)用，具體稅率請咨詢當(dāng)?shù)睾ｊP(guān)。

問題：Are there any import taxes or customs charges that I need to be aware of if I purchase this and have it shipped to Louisiana in the United States?

回答：Thank you for your inquiry. I understand that you are worrying about any possible extra expense for this item. According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not worry about it too much. However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.

Yours Sincerely,

Seller Name or ID

三、關(guān)于大量訂單詢價(jià)

買家詢問訂購××××件該商品的價(jià)格。賣家回復(fù)單個(gè)樣品產(chǎn)品的訂單費(fèi)用為$××××美元，包括運(yùn)費(fèi)。如果一次訂購×××件，可提供每件××××美元的批量價(jià)格且免運(yùn)費(fèi)。

問題：Hello, I want to order ××××pieces for this item, how about the price?

回答：Dear buyer,

Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ ××××USD with shipping fees included. If you order ××× pieces in one order, we can offer you the bulk price of ×××× USO/piece with free shipping. I look forward to your reply. Regards!

四、支付方式

買家詢問是否接受支票或銀行轉(zhuǎn)賬，自己沒有PayPal賬戶。賣家建議買家通過PayPal支付，因?yàn)閲H支票清算至少需要2 - 3個(gè)月，會(huì)導(dǎo)致交易和運(yùn)輸時(shí)間過長。PayPal是一種更快、更簡單、更安全的支付方式，在國際在線業(yè)務(wù)中被廣泛使用。即使買家不想注冊PayPal賬戶，也可以使用信用卡通過結(jié)賬流程，無需額外步驟。

問題：Do you accept check or bank transfer? I do not have a PayPal account.

回答：Thank you for your inquiry.

For the sake of simplifying the process, I suggest that you pay through PayPal. As you know, it always takes at least 2 - 3 months to clear international check so that the dealing and shipping time will cost too much time.

PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through checkout process without any extra steps.

Hope my answer is helpful to you.

Yours Sincerely,

Seller Name or ID l

五、還價(jià)

買家表示愿意出價(jià)100美元。賣家表示無法提供買家所還價(jià)的低價(jià)格，列出的價(jià)格是經(jīng)過仔細(xì)計(jì)算的，利潤空間已經(jīng)非常有限。不過，如果買家一次訂購超過5件，賣家愿意提供×%的折扣。

問題：Hello, I can give 100 dollars. Is it OK?

回答：Thank you for your interest in my item.

We are sorry for that we can’t offer you that low price you bargained. In fact the price listed is very reasonable and has been carefully calculated and our profit margin is already very limited.

However, we’d like to offer you some discount if you purchase more than 5 pieces in one order ，×% discount will be given to you.

Please let me know if you have any further questions. Thanks! Yours Sincerely,

Seller Name or ID（來源：連連跨境）

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